Marinios IPTV Refund Policy

The Short Version

• Not yet activated? You get a full refund. No questions asked.
• Already activated and something is wrong? We fix it. If we can't, we replace it with an equal plan, or refund you.
• Refund processing: returned to the same method within 5–10 business days of approval.

1. Before Activation — Full Refund

Orders are activated manually by our team, normally within 5–10 minutes. If you cancel before your subscription is activated, we issue a 100% refund. Just tell us — you don't need a reason.

2. After Activation — Replacement First

Because service activation involves work on our side, once your subscription is active we make every effort to make it right before refunding. If you experience a technical problem, contact support and we will:

1. Troubleshoot and resolve the issue with you.
2. Replace the faulty plan with an equivalent or better plan.
3. If the service still doesn't work after our best efforts, issue a pro-rata or full refund depending on how long you've used the service.

3. What Is Not Refundable

• Subscriptions terminated for violating our subscription terms (for example, reselling or sharing credentials beyond your connection count).
• Refunds requested after the free-trial window that simply reflect a change of mind — we'd rather offer you a different plan or a setup walkthrough.
• Payment fees charged by your bank or transfer provider are not refunded.
• Chargebacks filed without contacting us first — contact support before disputing, and we'll resolve it faster than any card dispute.

4. How to Request a Refund

Email chdaouibassem@gmail.com, message us on WhatsApp at +212 617-767050, or use the contact page with your account email, order details, and the reason. We reply within a few hours and approved refunds are processed within 5–10 business days back to your original payment method. Our 24/7 team will be with you the whole way.