Marinios IPTV Privacy Policy

1. Who We Are

Marinios IPTV ("we", "us", "our") operates the service and website at mariniostv.shop. We are the data controller responsible for the personal information described in this policy. You can reach us at chdaouibassem@gmail.com or on WhatsApp at +212 617-767050.

2. Information We Collect

• Details you give us: when you order a plan, start a free trial, or contact support, we collect your name, email address, WhatsApp number, chosen plan, and optional details like your primary device or notes.
• Technical data: we and our service providers may collect limited technical data such as approximate location (country), browser type, and device type to keep the service stable and secure.
• Service usage: non-identifying streaming/connection data used to maintain quality and performance. We do not sell or profile your viewing history for advertising.

3. How We Use Your Information

• To create your account and deliver your login credentials.
• To confirm and process your order over WhatsApp.
• To provide customer support and resolve technical issues.
• To operate, secure, and improve the service.
• To comply with legal obligations and enforce our terms of use.

4. Legal Basis (GDPR)

For customers covered by the GDPR, we process personal data on the following bases: performance of a contract with you (delivering the service), your consent (where we ask for optional details), legitimate interests (securing our service and preventing fraud), and legal obligation.

5. Third Parties

We rely on trusted providers to run the service. Each acts under its own privacy terms:

• Roistream (desk.roistream.net): live chat and order/lead processing.
• Cloudflare: content delivery, DDoS protection, and privacy-friendly web analytics on our domains.
• Google Fonts & jsDelivr CDN: serving fonts and the phone-input library. Font requests may transmit your IP address and the page URL.
• ipapi.co: approximate country detection to set your phone dialing code and comply with geographic restrictions.
• WhatsApp (Meta): used to confirm orders and provide support when you chat with us.

6. Cookies & Analytics

This website does not use advertising/tracking cookies. We use Cloudflare Web Analytics, which does not set cookies and cannot identify individual visitors. We only see aggregate, privacy-friendly statistics such as page views and country-level traffic. Fonts and forms load from the CDNs described in Section 5.

7. Data Retention

We keep your account and order data for as long as your account is active and for a reasonable period afterward to support renewals and resolve disputes. Support conversations are retained as long as needed to answer your queries and then deleted. You may ask us to delete your data at any time.

8. Your Rights

• Access and portability: ask us for a copy of the personal data we hold about you.
• Correction: update inaccurate or incomplete information.
• Deletion: request that we erase your personal data where permitted by law.
• Object or restrict: object to processing for legitimate interests or request a restriction of processing.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any right, email our privacy email. We respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

9. Security

We protect your data with access controls, encryption in transit, and security headers on this website. No method of transmission or storage is 100% secure, but we work hard to safeguard your information and require the same from our providers.

10. Children

The service is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal data, contact us and we will delete it.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when it was revised.

12. Contact

For any privacy question or request, email our data-protection team or use the contact page.